Frequently asked questions
Product Questions
What are DarkOutBlinds made of?
What are DarkOutBlinds made of?
Each blind is crafted with a precision-cut aluminum frame and premium blackout fabric that blocks 100% of light—no glow, no leaks, just total darkness.
Do they really make the room pitch black?
Do they really make the room pitch black?
Yes! When measured and installed correctly, our blinds eliminate all outside light—perfect for light-sensitive sleepers, babies, and night-shift workers.
Can I install these in a rental apartment?
Can I install these in a rental apartment?
Absolutely. Our no-drill, damage-free design is easy to install, remove, and reposition — ideal for renters and temporary setups.
Can I open and close the blinds easily?
Can I open and close the blinds easily?
Yes! Once installed, the blinds glide smoothly so you can darken or brighten your room in seconds.
Frequently asked questions
Measurement Questions
How do I measure my window correctly?
How do I measure my window correctly?
Measure the width from the left edge to the right edge, and the height from the top to the bottom of your window frame. Accurate measurements are essential to achieve a full blackout fit.
Can I use rough estimates or standard window sizes?
Can I use rough estimates or standard window sizes?
No—we highly recommend using precise measurements. Standard sizes won’t guarantee a perfect blackout seal, so take a few extra minutes to measure carefully.
What if my window shape is unusual?
What if my window shape is unusual?
No worries! Just send us a photo along with your measurements, and our team will help determine whether our blinds are a good fit for your space.
Where can I find help with measuring?
Where can I find help with measuring?
You’ll find a step-by-step visual guide on our Installation Page, showing you exactly how to measure for the perfect fit.
Frequently asked questions
Shipping Questions
How long does it take to receive my blinds?
How long does it take to receive my blinds?
Each set of blinds is made to order.
Production takes 7—14 business days, and shipping requires an additional 7—14 business days, depending on your location.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide!
If you’d like to confirm whether we deliver to your country, just email us at contact@cocoon-blinds.com and our team will be happy to help.
Will I get tracking information?
Will I get tracking information?
Absolutely! Once your order ships, you’ll receive a tracking number by email so you can follow your package in real time.
What should I do if my package is delayed?
What should I do if my package is delayed?
Start by checking your tracking number for updates. If there’s no movement for a few days, reach out to our support team—we’ll look into it right away and make sure you’re taken care of.
Frequently asked questions
Return & Refund Questions
Can I return or exchange my blinds?
Can I return or exchange my blinds?
Because each set is custom-sized and made to order, all sales are final. We do not accept returns or exchanges unless the product arrives damaged or is made incorrectly.
What if I measured my window wrong?
What if I measured my window wrong?
Unfortunately, we’re unable to offer refunds or replacements for incorrect measurements. Please make sure to follow our Measuring Guide carefully before placing your order.
What if my blinds arrive damaged or defective?
What if my blinds arrive damaged or defective?
If your blinds arrive damaged or defective, please contact us right away with clear photos. If the issue is on our end, we’ll make it right—no questions asked.
How do I report an issue with my order?
How do I report an issue with my order?
Email us at contact@cocoon-blinds.com with your order number and photos of the issue. Our team will get back to you within 24—48 hours.
Still have more questions?
Reach out to us at: COCOONBlackoutBlinds@gmail.com